soo88 takes your privacy seriously. This Policy explains exactly what personal data we collect, how we use it, who we share it with, and what rights you have over your own information as a player on our platform.
These principles underpin every data-related decision made on the soo88 platform.
soo88 collects only the personal data that is strictly necessary to operate your account, process transactions, and comply with our legal obligations. Nothing more.
Your personal information is never sold, rented, or traded to advertisers, data brokers, or any unaffiliated third party for commercial purposes. Full stop.
All personal data and financial records stored by soo88 are protected by 256-bit AES encryption at rest and 256-bit SSL/TLS encryption in transit.
Data collected for one purpose — for example, KYC verification — is not repurposed for unrelated activities without your explicit consent.
You have the right to request a copy of all personal data soo88 holds about you. We will provide this within a reasonable timeframe upon written request.
Subject to our legal retention obligations, you may request deletion of your personal data at any time by contacting our support team at [email protected].
This Privacy Policy ("Policy") is issued by soo88 ("the Platform", "we", "us", "our") and applies to all personal data collected from individuals ("Users", "Players", "you") who interact with the soo88 platform, accessible at soo88.cam and its associated subdomains, mobile interfaces, and related services.
soo88 operates as an online entertainment platform offering live casino games, sports betting, slots, esports wagering, lottery products, and related services, serving players primarily across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond.
We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in compliance with applicable data protection principles. This Policy explains the types of data we collect, the purposes for which we process that data, the parties with whom we may share it, and the rights available to you as a data subject.
By registering an account on soo88 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the platform.
For the purposes of this Privacy Policy, the following definitions apply:
soo88 collects several categories of personal data during the normal course of operating the platform. The specific data collected depends on the nature of your interaction with us:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad number or passport number | Account registration and KYC verification |
| Contact Data | Email address, Malaysian phone number, residential address | Account registration; updated on request |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), transaction records, deposit/withdrawal history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Automatically on platform access |
| Behavioural Data | Games played, betting history, session duration, bonus usage, responsible gambling tool interactions | Continuously during platform use |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When you contact soo88 support |
| KYC Documents | Photographic ID (MyKad front/back, passport), proof of address, selfie verification where required | Prior to first withdrawal or upon enhanced due diligence trigger |
soo88 collects personal data through the following channels and mechanisms:
soo88 processes your personal data on one or more of the following lawful bases, as appropriate to each specific processing activity:
soo88 uses your personal data for the following specific purposes:
soo88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your personal data only with the following categories of recipients, under strict contractual confidentiality obligations:
All third-party processors engaged by soo88 are required to implement data security standards at least equivalent to those maintained by soo88 itself. Data sharing agreements are reviewed periodically to ensure ongoing compliance.
soo88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation / AML compliance |
| KYC identity documents | Duration of account + 5 years after closure | Regulatory requirement |
| Financial transaction records | 7 years from date of transaction | Legal and tax retention obligations |
| Betting / gaming history | 3 years after last activity | Legitimate interest / dispute resolution |
| Support communications | 3 years after ticket closure | Legitimate interest / dispute resolution |
| Technical / log data | 12 months | Security monitoring |
| Marketing consent records | Duration of consent + 3 years | Accountability obligation |
On expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.
soo88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:
While soo88 implements strong platform-side security, you are responsible for maintaining the confidentiality of your login credentials. Use a strong, unique password and enable two-factor authentication. Never share your password with anyone, including soo88 support staff — we will never ask for it.
The soo88 platform uses cookies and similar technologies to support core functionality, improve performance, and — where consent has been given — analyse platform usage patterns.
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential Cookies | Session management, authentication state, security tokens, load balancing | Yes — platform cannot function without these |
| Functional Cookies | Language/region preferences, interface customisation, remembering responsible gambling settings | Recommended |
| Analytics Cookies | Anonymised usage statistics, page performance measurement, user journey analysis for UX improvement | No — consent required |
| Marketing Cookies | Tracking promotional campaign effectiveness — used only for internal marketing attribution, not shared with ad networks | No — consent required |
You can manage or withdraw your consent for non-essential cookies through your browser settings at any time. Note that disabling essential cookies may impair the functionality of the soo88 platform.
As an individual whose personal data is processed by soo88, you hold the following rights. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Subject Request". We will respond within 30 days.
soo88 may send you promotional communications about bonuses, new games, platform updates, and special offers via email, SMS, or in-platform notifications — but only where you have provided explicit consent to receive such communications during registration or subsequently through your account preferences.
You may opt out of all marketing communications at any time by:
Please note that opting out of marketing communications does not affect transactional communications — you will continue to receive essential account notifications such as deposit confirmations, withdrawal updates, and security alerts.
If your Account is subject to a self-exclusion period, soo88 will immediately suppress all marketing communications for the duration of that exclusion in accordance with our Responsible Gambling commitments.
soo88 is strictly intended for use by persons aged 21 years and above. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory component of our KYC process.
If soo88 discovers or is notified that personal data has been collected from a User who is under 21, we will take immediate steps to:
If you are a parent or guardian and believe your child has accessed or registered on soo88, please contact our support team immediately at [email protected].
soo88 primarily processes and stores data using infrastructure located in data centres serving the Asia-Pacific region. In certain circumstances — for example, where an internationally operating KYC provider or cloud service provider is engaged — your personal data may be transferred to and processed in countries outside Malaysia.
Where such international transfers occur, soo88 ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to that provided under applicable Malaysian data protection principles. Safeguards may include binding contractual clauses, data processing agreements, and vendor security assessments.
soo88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable law, data processing practices, or platform functionality. Where changes are material, soo88 will provide prior notice to registered Account holders via email or an in-platform notification before the revised Policy takes effect.
The "Last Updated" date displayed at the top of this page always reflects the date of the most recent revision. Your continued use of the soo88 platform following any update to this Policy constitutes your acceptance of the revised terms.
We recommend bookmarking this page and reviewing it periodically. If you disagree with any material change to this Policy, you have the right to close your Account and request deletion of your data as described in Section 11.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by soo88, please contact our Data Protection team using the details below. All data subject requests should include your registered account username or email address and a brief description of your request.
For general platform queries, please visit our FAQ page. For responsible gambling support, visit our Responsible Gambling page.
soo88 is built on transparency. Your data stays yours — never sold, always protected, and available to you on request. For players aged 21 and above only.